Shipping policy
Shipping Policy
Thank you for shopping with PERFEZ. We strive to provide a seamless and transparent shipping experience for all our customers. Please review our shipping policy below to understand how and when your order will be delivered.
1. Order Processing Time
All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number to monitor its journey.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options to ensure your products arrive safely:
- Standard Shipping: Delivered within 3 to 5 business days.
- Shipping charges for your order will be calculated and displayed at checkout. We occasionally offer free shipping promotions on qualifying orders.
3. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email containing your tracking link. You can use this link to check the real-time status of your delivery. Please allow up to 48 hours for the tracking information to update.
4. Incorrect Address Disclaimer
- Customers are responsible for providing complete and accurate shipping information at checkout.
- If you realize you entered the wrong address, please contact us immediately at support@perfez.com. Once an order has been dispatched, we cannot change the shipping address or reroute the package.
5. Lost, Stolen, or Damaged Packages
- PERFEZ is not responsible for lost or stolen packages once the courier marks them as "Delivered" to the address provided at checkout.
- If your package arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours of delivery with photos so we can assist you with a claim.
Contact Us
If you have any questions or concerns about your shipment, please feel free to reach out to our support team at:
Email: support@perfez.com
Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States